
Marina management software is bought by owners and boards, and used by dockmasters. That gap explains almost every failed implementation in the Australian market. The board sees a dashboard with occupancy percentages and signs. Eighteen months later the office is still running the real marina out of a spreadsheet and a whiteboard, because the system was never designed for someone standing on a wet arm at 0630 with a vessel arriving early. This guide is written from the operating side. It sets out what the software must do, how to test it, what it should cost in Australia in 2026, and the specific questions that separate a genuine marina system from a booking form with a nautical logo.
The modules that actually earn their keep
A marina is a property business, a compliance business and a service business at the same time. Software that only covers one of the three creates work rather than removing it. When we assess a platform we test against nine functions, because those nine are what a facility touches every week.
- Berth inventory and allocation, with real dimensions — length, beam, draft and depth at low water — not just a berth number.
- The berth diary: contracted tenants, casual arrivals, departures, sublets and out-of-service pens on one screen for today and the next fortnight.
- Tenant records with vessel details, insurance certificate expiry, contact numbers and an auditable communication history.
- Billing: contracted invoices, casual nights, power and water metering, arrears ageing and receipts, with accounting sync.
- Work orders and maintenance, including contractor permits, inductions and insurance verification.
- Compliance evidence: dock walks, fire equipment servicing, incident reports and photographic records with timestamps.
- Reporting: occupancy by band, revenue per metre, arrears, casual conversion and utilisation of the hardstand.
- Mobile operation on an iPad or phone with genuinely usable offline behaviour on the arms.
- Access control and role separation between dockmaster, office, manager and owner.
The test that exposes weak systems
Do not sit through the slide deck. Ask the vendor to hand you a tablet and complete this sequence in front of you, unrehearsed: a 14-metre visitor arrives unannounced for three nights; find a berth with the depth and beam to take her, check the neighbouring vessel is not returning, take the booking, capture the insurance certificate, issue the tax invoice, take payment, send the arrival instructions and gate code, and then produce the compliance record showing who authorised it.
A system built by people who have run a marina does that in under three minutes on one device. A system built for a demo will need the desktop, a second login and a phone call to accounts. That single exercise will tell you more than a six-week evaluation.

Accounting integration is not optional
In Australia the practical requirement is MYOB or Xero. If the marina system cannot push invoices, receipts and credit notes into the ledger with the correct GST treatment and a matching customer record, your office will re-key everything and the two sets of numbers will diverge within a quarter.
Check the direction of sync, what happens when an invoice is amended after it has been sent, whether part payments and casual cash takings reconcile cleanly, and who owns the chart of accounts mapping. Ask to see a real reconciliation report from an existing Australian client, with the numbers redacted if necessary.
What it should cost
Marina software in Australia is generally priced per berth per month, sometimes with a tier for facilities under a hundred berths and a negotiated rate above three hundred. Expect an implementation fee covering data migration, layout build and training.
The number that matters is not the licence. It is the licence plus the labour the system removes. A 200-berth facility carrying two per cent avoidable vacancy is losing far more each year than any platform costs, and arrears drift is usually worth more again.
- Budget the licence, implementation, data migration, training and any hardware such as tablets and card terminals.
- Confirm whether payment processing fees are on top, and at what rate.
- Confirm what happens to your data if you leave, in what format, and at what cost.
- Confirm the support window in Australian Eastern time, not the vendor's home time zone.
Questions to ask before you sign
Every one of these has cost an Australian marina money at some point.
- Who owns the data, and can we export the full tenant, billing and compliance history at any time?
- How does the system behave on a phone with no signal at the far end of the arm?
- Can a dockmaster be prevented from seeing financial data while still recording work orders?
- How are casual and sublet bookings handled when a contracted owner releases a berth while cruising?
- What is the evidence trail if an insurer or regulator asks for twelve months of inspections?
- How many Australian marinas are live on the current version, and can we speak to two of them directly?
Where BerthPoint sits
We built BerthPoint because we were running marinas and could not buy what we needed. It is berth-by-berth, mobile first, built for a dockmaster on an iPad, and it carries the compliance evidence rather than treating it as an afterthought. It handles casual and sublet releases, tenant contact from the berth itself, work order approvals, contractor control and MYOB or Xero sync.
That does not make it right for every facility. What matters is that you buy against the nine functions above, run the three-minute test, and choose whichever system passes it.
Book a walkthrough of BerthPoint on your own marina layout and we will run the arrival test live, on a tablet, with your berth dimensions.
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